Refund policy

Last Updated: 22/09/2026

At Homevex, we want you to have a smooth shopping experience. If there is an issue with your order, please contact us as soon as possible so we can review the matter and assist you according to our return and refund policy.

1. Return Request Period

Return or refund requests must be submitted within 48 hours of receiving your order.

Requests submitted after this period may not be accepted.

Important: Certain product-specific conditions may apply based on the supplier's return and refund requirements.

2. Eligible Return & Refund Cases

Returns/refunds may be considered for situations such as:

Product received damaged
Product received defective
Wrong product received
Missing item from the order

All requests are subject to verification and approval.

For products with specific supplier restrictions, the applicable product-specific conditions will apply.

3. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within the applicable return-request period.

To help us verify the issue, you may be required to provide:

A clear unboxing video showing the package and the product
Supporting photos or other documentation, where required

The evidence should clearly show the condition of the package/product when received.

After verification, the available resolution will be determined according to the applicable supplier policy.

4. Wrong or Missing Product

If you receive the wrong product or an item is missing from your order, please contact us within the applicable return-request period.

For missing items, you may be required to provide an unboxing video clearly showing the contents of the package.

After verification, the available resolution will be determined according to the applicable supplier policy.

5. Return Shipping Charges

For an approved eligible return, Homevex intends to bear the applicable return shipping cost rather than requiring the customer to pay it directly, subject to the applicable supplier/return process.

After your return request is approved, Homevex will provide the return instructions and return address.

Please do not send a product back before receiving return instructions from Homevex.

6. Return Condition

Where a return is approved, the product may need to be:

Unused
Undamaged
In its original condition
In its original packaging

Returns that do not meet the applicable requirements may be rejected.

7. Refunds

Once an approved returned product is received and inspected, the refund will be processed according to the applicable supplier policy.

Where a refund is approved, it will generally be issued to the original payment method.

The supplier policy states that an approved refund is issued within 7 days of approval.

Actual time for the amount to appear in your account may also depend on your payment provider or bank.

8. Shipping Charges

Shipping charges are handled according to the applicable shipping and supplier policy.

Where applicable, shipping charges may be non-refundable.

For approved returns where Homevex is responsible for the return shipping cost, we will handle the applicable return shipping process rather than requiring the customer to arrange payment directly.

9. Order Cancellation

Orders are processed immediately after confirmation.

Therefore, orders cannot be cancelled or modified after order confirmation, including:

Product additions
Address changes
Other order updates

An order may be cancelled in exceptional situations such as:

Product being out of stock
Pricing error
Pincode being unserviceable

In such cases, a full refund may be issued.

10. Failed Delivery / Wrong Address / Refused Delivery

Customers are responsible for providing a correct and complete delivery address.

If delivery fails because of:

Incorrect address
Recipient being unavailable
Refusal to accept the parcel

the parcel may be returned to the sender.

Any applicable shipping or return costs will be handled according to the applicable order/supplier process.

11. Product-Specific Restrictions

Some products may have special return restrictions.

Electronic products may be subject to specific return/refund conditions.

For such products, return or refund eligibility will be determined according to the applicable supplier policy and the circumstances of the case.

12. Product Colour

Some products may be available in multiple colours.

Due to stock availability, the colour shipped may vary from the colour shown in product images.

Customers cannot request a specific colour unless the product listing specifically provides that option.

13. How to Request a Return or Refund

To request a return or refund:

Email: [YOUR GMAIL HERE]

Please include:

Full name
Order number
Contact details
Reason for the request
Photos/video/documentation supporting your request

For damaged or defective products, please provide the required unboxing video and supporting evidence.

After reviewing your request, we will provide further instructions if the return is approved.

14. Customer Support